Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Time

Estimated delivery times:

    •    United States: 3–7 business days

    •    International Orders: 7–14 business days (depending on location)

Shipping times may vary due to carrier delays, holidays, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Delayed or Lost Packages

LumaSera is not responsible for delays caused by shipping carriers or customs.

If your package appears lost or delayed, please contact us and we will assist you in locating your shipment.

Incorrect Address

Please ensure that your shipping address is correct at checkout. LumaSera is not responsible for orders shipped to incorrectly provided addresses.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the product and packaging so we can resolve the issue.