LumaSera Refund & Return Policy

30-Day Satisfaction Guarantee

At LumaSera, we stand behind the quality of our BIO-RNX Advanced Youth Serum. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return:

    •    The item must be purchased directly from our website

    •    The product must be unused or gently used

    •    The return request must be made within 30 days of delivery

    •    The product must be returned in original packaging when possible

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved:

    •    Your refund will be processed to your original payment method

    •    Processing time typically takes 5–10 business days

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

    •    Empty bottles

    •    Products damaged due to misuse

    •    Items purchased from unauthorized sellers

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and your order number. We will replace the product or issue a refund.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Contact

For return requests or questions, please contact us at:

info@lumasera.net